Refund Policy

1. 7-day refund

Within 7 days of paying for a store, email support@solvir.net and ask for a refund. You don't need to give a reason. We refund the full amount.

2. How to ask

• Send the email from the address on your Pixel Audit account.
• Include the order number from Purchases on your account page.
• We reply within 2 business days and start the refund through Waffo.

3. What happens next

Fix steps for that store lock again once the refund is processed. The money usually reaches your card within 5 to 10 business days, depending on your bank.

4. After 7 days

Payments older than 7 days are not refundable, unless the law requires it or the service didn't work because of a fault on our side. Email us and we'll look into it.

5. Chargebacks

Please email us before disputing a charge with your bank. We can usually sort it out within a day.

6. Who issues the refund

Waffo is our Merchant of Record and issues the refund. Your card statement may show Waffo's name instead of Pixel Audit.